RULES:

 

CURRENCY: All rates are in Chilean pesos (CLP) subject to change without notice.

CONFIRMATION:

 

We will do our best to respond within 24 hours (48 hours during weekends). If you have not heard in that time, please follow up with us again.

 

RESERVATIONS AND PAYMENTS:

 

Reservations will be confirmed with a deposit of 50% of the value of the stay, otherwise the reservations will remain available for other guests. The balance must be paid in full one day prior to departure (check out).

 

CHANGES:

 

Any change to a confirmed reservation will be subject to space availability. Changes must be made at least 30 days prior to the date of reservation.

 

PAYMENT:

 

We accept deposits, bank transfers, credit or debit card in Chilean pesos and USD dollars.

 

SPECIAL ORDERS:

 

We are happy to provide a quote for any special services, for example, stays for groups with special requests. Please contact us and we will try to meet your needs as best as possible.

 

PENALTIES:

 

Changes and cancellations of reservations must be made in writing by fax 63 215661 or via email. Depending on the period of notice, the amount paid will be refunded, less any penalty as follows:

 

If your notice of cancellation is received 60 days or more prior to your scheduled arrival, no penalty and the return of the deposit will be full if the cancellation takes place within the month of reservation. If the cancellation is provided the following month of the reservation only the total value of the deposit will be refunded. 

 

If your notice of cancellation is received 59-30 days before your scheduled arrival, the return will be 50% of the deposit.

 

If your notice of cancellation is received 29 or less days prior to the date of your arrival, no refund will be returned.

 

REGISTRATION AND DEPARTURE OF COTTAGES / HOUSES:

 

Subject to availability, arrival (check-in) starts at 15 hours (3pm) and departure (check out) is not later than 12 noon.

 

VALUABLES:

 

Fundo Ranco is not responsible for any loss of money, checks, jewelry or other valuables.

 

INCOME:

 

Fundo Ranco reserves the right to accept or cancel the reservation or stay of any visitor whose behavior violates the courtesy, morals and welfare of others. Refunds or compensation will not be provided under these circumstances.

Our mission, vision and goals

Mission Fundo Ranco

 

Based on a great appreciation for conservation, our mission was to develop Fundo Ranco as a tourist and cultural center by offering a unique experience for our guests on a southern farm by the shores of the beautiful Lake Ranco.  Our mission is to maintain and keep the traditions of the Chilean countryside in an environment of tranquility and privacy for families, seniors, personal development and corporate groups by making them feel at home.

 

Vision Fundo Ranco

 

Improve and enhance the services offered without losing the familiar charm and personal touch. Maintain the highest service quality and reliability covering the needs of our guests throughout the year.

 

Strategic Goals

 

* Implement measures of sustainability to lessen the impact to our environment

* Instill in our employees the importance of offering personal service and quality and provide training to achieve this goal

* Develop new services that interacts with the environment

* Create strategies to attract new customers throughout the year